Q: How long has Pathfinder Japan been in business?

A: Pathfinder Japan was incorporated in 2024. However, our founder brings over 20 years of experience in the tourism industry, lived in Japan for over 12 years, ensuring a solid foundation of expertise and understanding.

Q: How do you vet your local tour operators and guides?

A: We take vetting seriously. For tour operators, we assess their offerings, alignment with our values, online reviews, and conduct a minimum of three in-depth interviews. For guides, we look at their experience in Japan, language proficiency, client reviews, and training, whether on-the-job or through formal programs.

Q: What happens if there's a problem during a tour?

A: Our guides are trained to handle issues promptly. They will contact the tour operator or Pathfinder Japan immediately. All our tour operators carry liability insurance for added peace of mind.

Q: Can I see a list of your partner tour operators?

A: We understand the importance of transparency. While we don't publish a full list on day one, we're happy to introduce you to the specific tour operator handling your clients' tour after we gather your initial requirements. This allows us to build trust and ensure a personalized connection.

Q: How often do you update your tour offerings?

A: We update our tour offerings daily, ensuring you have access to the latest information and experiences. We receive updates from our tour operators and partners in real-time.

Q: What is the process for booking tours and services?

A: It's simple! You fill out our online form with your clients' details. For standard bookings, we'll confirm and send an invoice. For complex tours, we'll introduce you directly to the tour operator, who will manage the process. Once confirmed, we'll invoice you.

Q: What are your payment terms and cancellation policies?

A: Payment terms vary by tour operator, but generally, payment is required at least two weeks before the tour. Due to high demand, early payment is recommended to guarantee bookings. Cancellation policies also differ, ranging from 30 to 2 days before the tour. Cancellations will incur a 5% processing fee.

Q: How do you handle last-minute changes or requests?

A: We communicate all changes directly to the tour operator for immediate action. With access to a large fleet of hybrid minivans and over 1,000 guides, we can often accommodate last-minute requests, but advance notice is always preferred.

Q: Can you accommodate special requests, such as dietary restrictions or accessibility needs?

A: Yes, we can accommodate most special requests with advance notice. Last-minute requests are difficult to fulfill.

Q: What is your response time for inquiries and requests?

A: We aim for a 24-hour response time, considering the time difference between our locations.

Q: What languages do your guides and support staff speak?

A: Our support staff speaks English, Dutch, and German. Our guides speak over 15 languages, but availability varies by location. Please contact us for specific language requirements.

Q: What are the specific benefits of your PHEV minivan tours?

A: Our PHEV minivan tours offer an eco-friendly and comfortable travel experience. They reduce your clients' environmental impact while providing the flexibility and convenience of private transportation.

Q: How do you ensure the sustainability of your tours and operations?

A: We partner with eco-conscious tour operators and guides, prioritize electric or Hybrid / PHEV vehicles, and promote responsible travel practices.

Q: Can you provide information about the charging infrastructure for your vehicles?

A: We work with partners who have charging infrastructure in place. We are also monitoring the growth of public charging stations in Japan. We select the most suitable eco-friendly vehicle based on the tour itinerary and distance between destinations.

Q: What are the environmental practices of your partner tour operators and guides?

A: We partner exclusively with operators committed to sustainable practices: waste reduction, responsible resource use, and active support of local communities. To further our commitment, we and all our partners contribute a portion of our earnings to More Trees (link), a renowned forest conservation organization founded by Ryuichi Sakamoto and represented by Kengo Kuma.

Q: How do you determine your fixed sales prices?

A: Our fixed sales prices are based on the costs provided by our tour operators, ensuring transparency and fair pricing.

Q: What are the potential profit margins for travel agents?

A: You have complete control over your markup, allowing you to maximize your profit margins.

Q: Are there any hidden fees or charges?

A: No, we are committed to transparent pricing. All fees and charges will be clearly communicated.

Q: What are the terms and conditions for private tour options?

A: Private tour terms and conditions are provided on a case-by-case basis, depending on the specific tour and operator.

Q: How do you handle currency exchange rates?

A: We use current exchange rates at the time of invoicing, but in most cases we will invoice you in Japanese Yen, this however, depends on the tour operator.

Q: Can you provide sample itineraries and pricing examples?

A: Yes, we can provide sample itineraries and pricing examples upon request.

Q: What is the commission structure?

A: A: Our standard approach is a fixed sales price model, empowering you to set your own profit margins. We don't have a traditional commission structure. In the instance where partner agreements necessitate it, we will incorporate a commission into the invoiced price, and clearly disclose this to you.

Q: How much flexibility do travel agents have in creating custom itineraries?

A: You have complete flexibility. We provide the resources and support to create itineraries tailored to your clients' needs.

Q: Can you provide assistance with itinerary planning and design?

A: Yes, we offer itinerary planning and design services, for a fee.

Q: What is the turnaround time for creating custom tours and itineraries?

A: Turnaround time depends on the complexity of the request. We will provide an estimated timeframe upon receiving your inquiry. In most cases, this will not take longer than 48 hours.

Q: How do you handle feedback from travel agents and their clients?

A: We value feedback and use it to improve our services. We encourage open communication and are responsive to all feedback.

Q: What are the limitations of the custom tour creation?

A: Limitations may include availability of resources, time constraints, and specific client requests. We will communicate any limitations clearly and immediately.

Q: What is the process of getting a custom tour approved?

A: We will work with you and the tour operator to finalize the itinerary and obtain all necessary approvals.

"We look forward to building a strong partnership with you and helping you grow your Japan tour offerings. For further inquiries or to discuss your specific needs, please contact us at hello@pathfinderjapan.com."